Details of all open / closed and pending tickets for the week
SLA metrics for the week, ongoing month
Ongoing log of all the patches that are currently installed
Incident Trend reports
Executive dashboard
Methodology
Maintainability Assessment:
In this process phase Avaap will Assess the scope of services that are needed for a particular enagagment, here are few studies that are carried out:
Environment Study
Resources study
Tasks study
Service Definition:
In this process phase the Service level agreements are defined and associated at task level.
Transition:
In this process phase the Avaap’s team works with customers team and goes through the necessary transition steps to get ready for the final handover. Some of the process steps here are:
Process Training
Mock service engagements
Communication testing
Security testing etc.
Sustain and Optimize:
In this process Avaap’s team is engaged with the client as their offsite Tech support team on call.
