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Subscription based services. Flexible number of hours renewable on a monthly basis |
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One stop shop for all issues in any Lawson application module |
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High quality of work with access to certified and experienced experts in Lawson |
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SLA driven service offering which ensures accountability for issue resolution. |
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One hr SLA for critical issues to ensure business continuity |
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Accountability to your requests |
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Availability of services at right time |
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Predictability to your services outcome |
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Trouble free access to expert support team through: |
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Web based incident management tool |
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Toll-free hotline for “voice” support |
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Outcome based service – includes penalty for non-compliance with SLA’s |
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Effective use of internal resources for other important projects |
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Dedicated account managers for customer interface |
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Proactive remote monitoring services |
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Quick ROI (Return on investment) |
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Very low TCO (Total cost of ownership) for Lawson applications |
