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| Events |
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Webinar: Avaap’s ProcessFlow Dashboard |
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Feb 4th 2010 |
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2:00 PM EST |
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| News |
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| Apr 21, 2009 |
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| Avaap Launches On-demand Support offering |
NEW JERSEY – Apr 21, 2009 --Avaap today announced the launch of a new Lawson on-demand support offering. The offering is intended to create the best practice approach to defining on-demand services around Lawson strategy combined with people, technology and operational best practices. This allows customers to move from reactive management to proactive management of Lawson applications, significantly improving availability and business continuity. The innovative offering works as a shared service model and is administered from remote, typically through Virtual Private Network (VPN). Services cover all of Lawson maintenance activities like trouble shooting application issue, user maintenance, patch management, performance tuning, product line maintenance, system maintenance and reporting services.
Organizations often face challenges in maintaining their Lawson applications. These include lack of subject matter expert across all applications, high maintenance cost but limited budget to support it, criticality of Lawson application to their business and the shortage of skills in the market for hiring. Avaap’s on-demand offering is designed to help subscribers overcome the challenges. Trouble free access to experts is enabled by web-based incident management tools and toll free hotline.
“Subscribing to Avaap On-demand provides our customers instant access to certified high quality Lawson resources at unmatched price, thereby accruing a huge strategic advantage” said Dhiraj Shah, president of Avaap. “It is a flexible subscription service renewable on a monthly basis. The offering is driven by Service Level Agreement (SLA) with a response time of one hour once a call is logged and penalties for non-compliance. Avaap’s proven methodology will ensure smooth transition and maintenance of service. Best of all, it would decrease the total cost of ownership (TCO) of Lawson applications and release internal resources for other high end work”
Avaap intends offering the support services at three levels – Gold, Silver and Bronze. Avaap is upbeat with the signing of its customer for this new offering - a leading restaurant chain in US. |
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About Avaap |
| Avaap Inc. is one of the fastest growing companies offering a full range of services around Lawson applications. Avaap has been set up with the clear perception of creating a world-class software development enterprise to deliver innovative, high quality, cost effective solutions and services in enterprise systems domain. A pioneer of Outcome Based service, Avaap enjoys very high customer retention due to their outcome driven methodology and was one of the first companies to offer a fixed-price offering for Lawson implementation and upgrades. Avaap is headquartered in Iselin, NJ with a development center in Chennai, India. |
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