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| Events |
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Webinar: Avaap’s ProcessFlow Dashboard |
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Feb 4th 2010 |
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2:00 PM EST |
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| Outcome Driven Approach |
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| Outcome based services |
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Avaap is the pioneer in providing outcome based services in the Lawson world. Our offerings leverage key metrics that can track the success/failure of a given project at identified milestones
Outcome based services model is designed to help you better align your IT priorities with strategic business objectives to achieve measurable business outcomes. It is built around meeting agreed-upon business results based on measurable outcomes. While traditional Service Level Agreements (SLA’s) focus only on operational aspects, the milestones in the Outcome based model are business values that IT organizations are expecting to get from solutions, such as measurable and improved time to process, saving in man hours and quantifiable efficiency improvements. |
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| Outcome driven model has been designed to deliver key customer benefits including |
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Clearly stated, measurable outcomes based on predetermined goals, with penalties for non-achievement |
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Transfer of risk from the customer to the vendor |
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More predictability to cost and project completion schedules |
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Lowered total cost of ownership (TCO) as a result of a "pay for results" model |
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Faster and more efficient management and implementation of technologies |
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Service management based on operational metrics |
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Reduced day-to-day operational management expenses and oversight |
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Improved IT processes |
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