Avaap: a Leading Global IT Services Provider

 

What is Avaap?

The name Avaap is inspired by the five elements, written in the language of Sanskrit.

 

Leadership

Dhiraj Shah President & CEO

Dhiraj Shah founded Avaap in 2006 to address critical business gaps for organizations that rely on Infor Lawson as their mission-critical ERP. In 2011, Dhiraj made the decision to strategically focus on Infor software solutions. Under Dhiraj’s leadership, the company has experienced significant growth and exceeded its goals every year since its inception. Today, Avaap [...]

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Dhiraj Shah

President & CEO

Dhiraj Shah founded Avaap in 2006 to address critical business gaps for organizations that rely on Infor Lawson as their mission-critical ERP. In 2011, Dhiraj made the decision to strategically focus on Infor software solutions. Under Dhiraj’s leadership, the company has experienced significant growth and exceeded its goals every year since its inception. Today, Avaap is among the largest Infor Alliances Partners.

In 2016, Avaap acquired Falcon Consulting, a KLAS-leading Epic Systems implementation and optimization firm. Avaap is the only Infor systems integrator with a dedicated EHR practice, providing healthcare customers with a single source solution for clinical, business and financial applications. Avaap employs more than 400 technology and business professionals across its locations, including offices in Edison, New Jersey, Chicago, St. Paul, MN, Spain, U.K. and Chennai, India. This growth is testament to Dhiraj’s vision and genuine desire to improve customer business practices through strategic partnerships and exceptional software services.

Avaap has earned several accolades including Infor Alliance Partner of the Year in 2014-2016; Infor Cloud and Net-New Sales Partner 2016; Infor Services Partner of the Year in 2013 and Infor 2012 Partner of the Year for Innovation. Avaap has also been recognized for its fast growth, including the Best in Biz award in the medium size business category; NJBIZ’s Fastest Growing Companies in New Jersey and a six-year honoree on the INC. 500 list of fastest growing private companies in the U.S.

Prior to Avaap, Dhiraj held several positions at Lawson Software. He was instrumental in developing Lawson’s offshore strategy by helping establish a global center of excellence in Chennai. He has spoken at numerous industry conferences including Inforum, Infor Partner Summit, INC. 500 conference, and the Kaplan Institute.  Dhiraj graduated with honors from New Jersey Institute of Technology with a B.S. in Computer Science and a minor in professional communications. He is an active member of the Young Presidents’ Organization, a global networking organization of successful entrepreneurs.

Dhiraj has the unique talent for leveraging the latest technologies and conceptualizing them into turnkey solutions that drive better efficiency and efficacy for Avaap’s growing customer base. His deep industry knowledge has helped Avaap build a strong presence in the healthcare, manufacturing, retail, and public sector verticals, among others.

 

Leadership

Kevin Cox Executive Vice President, Global Sales

Kevin Cox is Executive Vice President of Global Sales, responsible overall for customer satisfaction, global business development, and growth across all Avaap products and services lines. Kevin is a senior business executive with a track record over 25 years of leadership and results ensuring customers success, building high-performing sales teams, executing go-to-market strategies and delivering [...]

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Kevin Cox

Executive Vice President, Global Sales

Kevin Cox is Executive Vice President of Global Sales, responsible overall for customer satisfaction, global business development, and growth across all Avaap products and services lines.

Kevin is a senior business executive with a track record over 25 years of leadership and results ensuring customers success, building high-performing sales teams, executing go-to-market strategies and delivering year-over-year growth. Focused primarily in Healthcare and Life Sciences, Kevin has a large network across health systems and plans, and the global business ecosystem. For the past 18 years, Kevin has specialized in helping customers realize value from their IT investments, including enterprise software and cloud services/SaaS transformations. His extensive background interacting with multiple industry segments, channels and alliances, complex organizational and competitive environments, and large user communities helps Kevin ensure effective business continuity and operational excellence. He offers deep experience leading teams in both large public global corporations, and private venture-backed early stage companies.

Before Avaap, Kevin was Chief Growth Officer at Health Payment Systems, an early stage cloud technology firm committed to transforming the healthcare consumers financial experience.

Prior to HPS, Kevin led sales for 12 years at Oracle Corporation, where he was most recently Vice President of Sales for Oracle’s North American Applications and SaaS businesses across Healthcare, Life Sciences and Higher Education. In this role, he had responsibility for all customers, partners and employees, and led the turn-around of under-performing divisions and the go-to-market transformation from on premise to SaaS. Earlier in his Oracle career, Kevin was selected to restructure their applications business in U.S. Healthcare where he led their expansion to a market leading #1 in KLAS, while progressively building a $100 million business unit.

Kevin began his sales leadership career at SmithKline, and held roles empowering people and expanding market-share at U.S. Surgical Corporation, McKesson Information Technology, and Lawson Software (now Infor).

Kevin received a Bachelor’s of Science degree in Business Management from the University of North Carolina at Wilmington’s Cameron School of Business. He is a regular speaker at conferences and events, and an active member with HFMA, Health 2.0, and HIMSS, and participated in 2015-16 on the HIMSS Revenue Cycle Improvement Task Force.

 

Leadership

Craig Joseph, MD Chief Medical Officer

Craig Joseph, MD, is Avaap’s Chief Medical Officer. He is a pediatrician and physician informaticist who is well-grounded in both clinical practice and the use of the electronic health records (EHR) to improve patient care as well as physician efficiency and happiness. Craig received his undergraduate degree in computer science from the University of Miami. [...]

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Craig Joseph, MD

Chief Medical Officer

Craig Joseph, MD, is Avaap’s Chief Medical Officer. He is a pediatrician and physician informaticist who is well-grounded in both clinical practice and the use of the electronic health records (EHR) to improve patient care as well as physician efficiency and happiness.

Craig received his undergraduate degree in computer science from the University of Miami. He earned his medical degree from Wayne State University in Detroit, and completed his pediatric residency at the Children’s Hospital of Michigan. Craig practiced primary care pediatrics in suburban Detroit for eight years, and then moved to Madison, Wisconsin to work for Epic. At Epic, Craig helped establish the EHR vendor’s clinical content and configuration recommendations (now known as the Epic Foundation System). Craig worked with clinical and operational executives at Epic’s customers around the United States to ensure optimal use of the software.

After leaving Epic, Craig was tapped as the Chief Medical Information Officer at Agnesian Healthcare, a three-hospital system and enterprise customer of Cerner. After implementing computerized physician order entry (CPOE) and executing on clinical documentation improvement and Meaningful Use initiatives, Craig moved to Texas Children’s Hospital (TCH), the largest pediatric hospital system in the United States. At TCH, he was the interim Chief Medical Information Officer, leading the transition to ICD-10, completing two major Epic upgrades, and moving the organization closer to HIMSS Stage 7. Additionally, Craig worked closely with revenue cycle leadership to improve charge capture and accurate physician documentation of patient acuity.

At Avaap, Craig is involved with all aspects of the company’s healthcare consulting practice. He works directly with clients and with Avaap’s technical and clinical advisors to maximize the use of technology in all medical practice milieus.

Craig is an active diplomate of the American Board of Pediatrics and the American Board of Preventive Medicine (with specialization in clinical informatics).

 

 

Leadership

Adam Goldstein Vice President, ERP

Adam Goldstein is vice president of ERP at Avaap, responsible for product architecture, development, support and all Infor software delivery. With 15 years of professional ERP experience specific to Infor Lawson, Adam brings expert-level knowledge of methodologies, processes, and tools to Infor Lawson ERP implementations. Specialized as an Infor Lawson Solutions Architect, Adam possesses significant experience [...]

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Adam Goldstein

Vice President, ERP

Adam Goldstein is vice president of ERP at Avaap, responsible for product architecture, development, support and all Infor software delivery. With 15 years of professional ERP experience specific to Infor Lawson, Adam brings expert-level knowledge of methodologies, processes, and tools to Infor Lawson ERP implementations.

Specialized as an Infor Lawson Solutions Architect, Adam possesses significant experience working on ERP implementations with roles ranging from technical lead to the detailed design and development of dashboards, reports, process automation, interfaces, conversions and extensions. He has deep understanding of Infor technologies and data structures and has worked on many projects that range variably in size and complexity.

Since joining Avaap in 2008, he has been highly leveraged as the architect for Avaap’s portfolio of turnkey solutions and dashboards, built with one key objective to seamlessly integrate with Infor Lawson customer environment. Under Adam’s direction, Avaap’s product portfolio features 12 solutions designed specifically to extend value and capabilities of Infor software.

Adam has an impeccable consulting track record due to his strong technical expertise and hands on approach. Most recently, he has defined a methodology to reduce the complexity of migrating to the cloud and adapted Avaap service delivery and consulting to support customer modernization efforts.

Prior to joining Avaap, Adam served as a senior consultant at Bearing Point, a multinational management and technology consulting firm, and as a Technology Consultant at Lawson Software. Adam has received numerous awards for his work and spoken at industry conferences such as CUE and INFORUM.

 

Leadership

Andy Anderson Vice President, M3 Service Delivery

Andy Anderson serves as vice president, M3 Service Delivery, at Avaap. Andy joined Avaap in September 2012 to build a dedicated Infor M3 practice. Under his leadership, Avaap’s M3 team has grown to be the largest consulting team in the US of highly skilled, certified Infor M3 resources with a track record of successful implementations [...]

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Andy Anderson

Vice President, M3 Service Delivery

Andy Anderson serves as vice president, M3 Service Delivery, at Avaap. Andy joined Avaap in September 2012 to build a dedicated Infor M3 practice. Under his leadership, Avaap’s M3 team has grown to be the largest consulting team in the US of highly skilled, certified Infor M3 resources with a track record of successful implementations and upgrades for food processors, equipment rental and service, manufacturing and distribution organizations.

Andy brings more than three decades of IT and business experience and a proven track record of providing Infor Lawson and M3 consulting services. Prior to joining Avaap, Andy was a practice director at Lawson software for four years where he developed Lawson’s QuickStep implementation methodology, a solution that pre-configures core processes and minimizes the impact of implementations for an M3 customer.

Andy has sat on both sides of the desk as a vendor and client. Andy served as information technology director for Red Wing Shoe Company, an American manufacturing organization, and as the vice president of Americas M3 Users Group. His vast experience as a client and on vendor IT capabilities delivers a unique perspective on the challenges and objectives faced by clients and how to bridge the gap between the two.

Andy received a Bachelor’s degree in Computer Science from Moorhead State University.

 

Leadership

Andy Cariveau Vice President, Retail Services

As Vice President of Retail Services, Andy Cariveau is responsible for creating and driving programs for retail customers that generate significant revenue, expand market share, and position Avaap as partner of choice for Infor implementations in retail. Cariveau brings 15+ years of retail industry experience, starting his career at Retek (Oracle Retail) and specializing in [...]

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Andy Cariveau

Vice President, Retail Services

As Vice President of Retail Services, Andy Cariveau is responsible for creating and driving programs for retail customers that generate significant revenue, expand market share, and position Avaap as partner of choice for Infor implementations in retail. Cariveau brings 15+ years of retail industry experience, starting his career at Retek (Oracle Retail) and specializing in merchandising, planning and inventory activities that enhance the customer experience.

Andy has a strong background working in multiple entrepreneurial environments. He joined Retek (Oracle Retail) prior to IPO and eventual acquisition by Oracle, playing lead roles in the development, implementation and integration of the Retek Merchandising System. Andy then played a crucial role in the growth of OLR, an Oracle Retail partner, helping the company grow from 10 to 100+ consultants where he hired, trained, mentored and managed the North American consultant base.  Andy works with retailers on the creation long-term sustainable solutions, ensuring smooth implementations and manageable maintenance.

Andy holds a MBA from the University of Minnesota and a Bachelor’s degree in Economics from Gustavus Adolphus College.

 

Leadership

Melissa Prusher Vice President, Global Marketing

Melissa Prusher is Vice President of Global Marketing where she is responsible for leading and managing all aspects of Avaap’s marketing, communications and brand management activities. Melissa brings more than 25 years of experience planning, developing and executing marketing campaigns to support overall business strategies and meet sales objectives. Under her leadership, Avaap has grown [...]

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Melissa Prusher

Vice President, Global Marketing

Melissa Prusher is Vice President of Global Marketing where she is responsible for leading and managing all aspects of Avaap’s marketing, communications and brand management activities.

Melissa brings more than 25 years of experience planning, developing and executing marketing campaigns to support overall business strategies and meet sales objectives. Under her leadership, Avaap has grown to be the largest Infor Alliance Partner and the only Infor healthcare systems integrator with a dedicated EHR team focused on Epic.

Prior to joining Avaap, Melissa spent thirteen years in private practice as a content development and marketing strategy specialist for enterprise software vendors with an emphasis on best-of-breed HCM solutions, as well as supporting organizations in the healthcare, food and beverage, pharmaceutical and  beauty and fashion industries. Her work has been featured in the Human Resource Management Journal, Workforce Magazine, Wall Street Journal and other business publications. She is the recipient of numerous awards including best business blog by American Business Awards, the prestigious Davey International Award for best feature writing, and a Platinum MarCom award.

Melissa began her career with Clairol leading product publicity, strategic relationships and corporate communications. In this role she was responsible for creating the first online brand experience for a beauty company and served on the founding committee of New York’s fashion week, 7th on Sixth.

Melissa received a Bachelor’s of Arts degree in Communication from the University of Hartford. She remains active in professional marketing organizations and the New Jersey technology community.

 

Leadership

Rick Custodio Chief Financial Officer

Rick Custodio is the Chief Financial Officer at Avaap responsible for accounting, financial planning and analysis, human resources, recruiting and IT/operations. Rick played key role in the acquisition and integration of Falcon Consulting, helping to establish Avaap EHR while creating synergies across the organization and opportunity for further growth and innovation. Rick is a Senior [...]

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Rick Custodio

Chief Financial Officer

Rick Custodio is the Chief Financial Officer at Avaap responsible for accounting, financial planning and analysis, human resources, recruiting and IT/operations. Rick played key role in the acquisition and integration of Falcon Consulting, helping to establish Avaap EHR while creating synergies across the organization and opportunity for further growth and innovation.

Rick is a Senior Financial Executive with more than 20 years of experience in financial services, financial technology and enterprise software and services. As CFO, Rick is focused on working with the leadership team to create value throughout the organization, bringing accurate, insightful metrics and analysis, establishing measurable short and long-term plans as well as building partnerships throughout the company to drive its success.

Before joining Avaap, Rick was Senior Vice President of Finance at OpenLink, a leading developer of software solutions and support services providing trading, treasury and risk management solutions. Rick was responsible for establishing key business reporting, analytics and metrics while developing a high-performing global Financial Planning and Analysis function to support all business areas and provide key business drivers and insight to the board to support growth.

Prior to OpenLink, Rick was Managing Director of Finance at ITG, a global technology-enabled trading software and solutions provider where he held various senior financial roles during his 14-year tenure while supporting fast-paced growth from acquisitions, expansion into new asset classes and geography’s supporting new operations in Europe, Asia Pacific and Canada. He played a key role in supporting the company’s acquisition strategy, establishment of risk and controls, implementing financial and reporting system and streamlined processes across accounting operations as well as established the management reporting and Financial Planning and Analysis functions.

Rick began his career in a management training program at JP Morgan Chase, gaining valuable financial and operational experience in various areas of the bank including tax compliance, capital markets, financial and management reporting, financial MIS and global custody.

Rick has a BS of Finance from Rutgers University and an MBA in Management from Farleigh Dickinson University.

 

Leadership

Paul Buonopane Vice President, Avaap EHR

Paul Buonopane is Vice President of Avaap EHR where he is responsible for leading the strategic direction of Avaap’s revenue cycle and clinical optimization practices and in helping healthcare organizations align and optimize clinical and revenue cycle management practices to enhance patient and physician experiences, maximize cash collections and minimize cost to collect. Paul brings [...]

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Paul Buonopane

Vice President, Avaap EHR

Paul Buonopane is Vice President of Avaap EHR where he is responsible for leading the strategic direction of Avaap’s revenue cycle and clinical optimization practices and in helping healthcare organizations align and optimize clinical and revenue cycle management practices to enhance patient and physician experiences, maximize cash collections and minimize cost to collect.

Paul brings 18+ years of experience assisting healthcare providers with both clinical and revenue cycle operational and systems transformation initiatives. Paul specializes in operations and information systems in academic medical centers, ambulatory care facilities including physician practices and hospital-based clinics, and multi-facility health systems. His areas of expertise include business process redesign, patient engagement and physician experience, clinical integrated network design and population health, revenue cycle net revenue improvement, enterprise data warehouse design and implementation, interim revenue cycle leadership, and Epic Systems risk mitigation, implementation and optimization.

Under his leadership, Avaap EHR (previously Falcon Consulting) earned Best in KLAS Category Leader for Revenue Cycle Optimization in 2017 and has been recognized as a KLAS-leading organization for three consecutive years. Paul brings sound financial leadership and deep industry perspective to help customers achieve positive cash flow and operational efficiencies while ensuring best clinical practices and compliance with established laws, regulations, practices and procedures.

Paul also served in Deloitte Consulting’s National Strategy and Operations Healthcare Provider Practice for more than a decade. He managed large-scale clinical and revenue cycle systems implementations and transformed the financial health of large academic medical centers through process redesign, implementation, monitoring and tracking of key performance indicators. Paul has been quoted in numerous industry publications, most recently in The Wall Street Journals’ CIO Journal.

Paul received his Bachelor of Arts degree in Finance from the University of Massachusetts. He is Six Sigma and DBA certified. Paul has spoken at industry conferences such as the Computer Electronics Show (CES) and is an active board member of Healthimation.

What is Avaap?

The name Avaap is inspired by the five elements, written in the language of Sanskrit.

agni (fire)
vayu (wind/speed)
akash (sky)
ap (water)
prithvi (earth)
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History

Learn more about us through our timeline.

Avaap started in a small New Jersey office. Today, we are among the largest Infor Alliance Partners and fastest growing IT services and solutions providers with a dedicated EHR integration practice. See how we've grown!

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Awards and Accolades

Infor Alliance Partner of the Year 2014-2015-2016

2014, 2015, 2016 - 100 Best Places to Work in IT

6-Year Honoree Inc 500 Fastest Growing Companies

Deloitte's Technology Fast 500

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Our Partnership with Infor

Trusting a certified partner to help guide you through software implementation is critical

Our attention. Avaap is strategically focused on Infor IT services and solutions.

Our people. Avaap is comprised of some of the industry’s best talent, averaging 15+ years of experience with Infor software.

Our services. Avaap is a certified Infor partner specializing in Infor Lawson, Infor M3, EAM and HCM applications. We also provide hardware resell and staging capabilities for a complete end-to-end solution. With a dedicated EHR practice, Avaap is the only partner with a single source solution for clinical, business and financial applications.

Our solutions. Avaap has created Infor-specific applications to extend functionality and fill critical business gaps.

Clients

Avaap brings an industry-focused, partnership approach to
client engagements, helping our customers reach business and technology goals to optimize software investments. Here’s a sampling:

// Healthcare
// Public Sector
// Retail
// Manufacturing & Distribution
// Process
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Our Products

Avaap has invested heavily in software development designed for customers that use Infor and/or Epic, producing a suite of JumpStart solutions that implement software at peak efficiency, streamline processes, enhance visibility into business activities, increase user satisfaction and help achieve faster time to value of software investments.

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  Download our Featured Case Study, Memorial Healthcare System

Our Services

Avaap specializes in Infor and Epic software installations, upgrades and technology services, and revenue and clinical optimizations, ensuring technology investments are implemented at peak efficiency and fully leveraged to meet evolving business needs. A dedicated EHR practice provides healthcare customers with a single source solution for clinical, business and financial applications.

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Infor Lawson Implementations

Avaap specializes in Infor Lawson. Our JumpStart methodology and portfolio of acceleration tools for installs, testing and support gets you up on the latest Infor Lawson software in the most efficient manner possible with the highest degree of speed and security. Avaap has helped countless organizations reengineer processes, update business software and take advantage of the most modern technology Infor has to offer.

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Infor Lawson Upgrades

Avaap’s upgrade methodology and JumpStart implementation acceleration tools deliver an efficient and enjoyable software deployment experience, helping you stay current while bringing the most modern Infor Lawson software functionality to your business users. Avaap’s approach is designed to mitigate risk, accelerate time to value and help you implement at a lower services cost.

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CloudSuite Financials

Avaap has a track record of success in Lawson implementations. Now, Avaap is bringing the most compelling and engaging next generation financial business applications to customers. Infor CloudSuite Financials delivers on the vision for industry-specific cloud applications that combine responsive design with machine-learning and big data analytics. Experience a seamless migration and technology deployment experience.

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Infor M3

Avaap is a certified M3 services partner and solutions provider.  Our competitive rate structure combined with the industry’s top M3 consulting professionals assures our customer’s cost effective and successful project outcomes. Avaap is the only M3 partner to provide end-to-end services which include hardware and software services.

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April 03, 2017

Auricchio S.P.A. Selects Avaap and CAD-IT to Implement Infor M3 Food & Beverage ERP

BARCELONA, SPAIN and EDISON, N.J., April 3, 2017 – Avaap, one of the largest software service providers for Infor ERP, and CAD-IT, an Italy-based Infor M3 partner, today announced they have been selected to implement the Infor M3 Food & Beverage Solution and Infor Xi at Auricchio S.P.A.,  an Italian food manufacturer which is almost […]

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March 01, 2017

Avaap Ranked One of the 150 Top Places to Work in Healthcare for Second Consecutive Year

EDISON, N.J. (March 1, 2017) – Avaap, among the largest software service providers for Infor ERP and Epic EHR, today announced that it has been included on Becker Hospital Review’s 150 Top Places to Work in Healthcare for the second year in a row. Becker’s list has been published every year since 2011 and evaluates […]

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February 01, 2017

Avaap Named Category Leader in 2017 Best in KLAS Awards for Revenue Cycle Optimization

EDISON, NJ, (February 1, 2017) –Avaap, among the largest systems integrators for Infor ERP and Epic EHR, today announced it was named a 2017 Category Leader for revenue cycle optimization. Avaap earned a score of 95.3, the highest in the report’s revenue cycle management category. Avaap EHR is focused on Epic software and provides clinical […]

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Mid-Atlantic Lawson User Group (MUG)

Date May 05, 2017

Time 8:00 am

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WEBINAR: Successful Absence Management and Infor Global HR

Date June 08, 2017

Time 2:00 pm - 3:00 pm

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HFMA’s ANI 2017

Date June 25, 2017

Time 6:30 am

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April 25, 2017

Tip Tuesday: Point of Service Cash Acceleration

Going to the hospital is not like going to the supermarket, but it should be. Follow along: Imagine you’re walking into a supermarket to buy some cereal, milk, and coffee. You grab a cart, head over to the dairy cooler, and find some 2 percent milk from the brand you like. “That’s funny,” you think idly. […]

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April 24, 2017

Retail Revolution: Changing Consumers, IT Investing, and How to Survive

This year’s NRF Big Retail Show showed that smart retailers know the best customer experience fuses online shopping convenience with the physical store experience. This blend goes by many names; omni-channel, converged commerce, boundary-less retail, all boiling down to a seamless commerce experience. Leveraging the power of technology to create a unified experience for consumers […]

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April 18, 2017

Tip Tuesday: Five Phases of an EHR Upgrade

Upgrading an EHR is a necessary and important process that helps to ensure the long-term success of your IT investment.  Upgrades can be required by your vendor for good standing or for support purposes, but your organization can also use an upgrade to increase productivity, functionality, usability, and end user satisfaction. Whether you’re planning your […]

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Avaap Careers

A Great Place to Work in IT

Avaap offers a culture of reward and respect against the backdrop of quality software services and technology innovation. See why the most talented Infor consultants build their careers with Avaap!

Our Headquarters

Avaap USA, LLC
510 Thornall Street, Suite 250, Edison, NJ 08837

Phone: 732.710.3425
Fax: 732.243.9550
Email: info@avaap.com

Avaap Midwest 
6 West Fifth Street, 8th Floor, St Paul, MN 55102

Avaap EHR 
70 Madison Street, Suite 2610, Chicago, IL 60602

Global Center of Excellence 
Chennai ONE, IT SEZ, Upper Stilt, Pallavarm-Thoraipakkam, 200 ft Road, Thoraipakkam, Chennai 600096. INDIA

Avaap Europe
Stanmore House 64-68 Blackburn Street Radcliffe, Manchester M26 2JS. England

Technical assistance for Avaap Managed Services and Product customers: support@avaap.com