August 15, 2019 | By Craig Joseph, MD

Bad Customer Service and Sick Hospital Patients

I was recently reading an article in the Wall Street Journal titled “Everyone hates customer service; this Is why.” It’s an amazing piece detailing how customer service is getting worse…

\\ continue reading  
August 02, 2019 | By Craig Joseph, MD

Secret Shoppers: EHR Style

I recently read an article in the New York Times titled “Undercover in a Hospital Bed.” It describes how hospitals and medical centers are contracting with “secret shopper” consultants. Being…

\\ continue reading  
July 18, 2019 | By Craig Joseph, MD

Garbage In, Garbage Out (GIGO)

There is a well-known concept in computer science called Garbage In, Garbage Out (or GIGO for short). You need not be a brain surgeon to figure out what it means.…

\\ continue reading  
July 03, 2019 | By Craig Joseph, MD

The Bestest Helpdesk Ticketing System Ever!

As many of my readers know, I used to work for a software company which is based near Madison, WI that makes a popular electronic health record (EHR). I won’t…

\\ continue reading  
June 20, 2019 | By Craig Joseph, MD

Sound Design and the Future of Healthcare IT

I recently read an article in Wired magazine about what sound design is with respect to information technology (IT) and why sound design is so important. I admit that I’ve…

\\ continue reading  
June 06, 2019 | By Craig Joseph, MD

Let’s Fix the Problem List Today . . . Hello, Nurses!

The electronic health record (EHR) problem list is . . . well, it’s a problem. I’ve worked with many of the leading EHR vendors and their tools, and no one…

\\ continue reading  
May 23, 2019 | By Craig Joseph, MD

You Wanna Help? Stop Helping!

I recently attended the second annual KLAS Arch Collaborative meeting in Salt Lake City. If you’re not aware of the Arch Collaborative, it’s a group of hospitals, healthcare systems, and…

\\ continue reading  
May 13, 2019 | By Craig Joseph, MD

Solving the Last Mile Problem in Healthcare IT (Part 2)

In my last post, I described the Last Mile Problem in healthcare information technology (IT). To summarize: The Last Mile Problem originated with supply chain and delivery. It is relatively…

\\ continue reading  
April 25, 2019 | By Craig Joseph, MD

Solving the Last Mile Problem in Healthcare IT (Part 1)

I was recently speaking with a friend about a new endeavor that he is exploring, and he commented that no one has solved the Last Mile Problem – that’s what…

\\ continue reading  
April 11, 2019 | By Craig Joseph, MD

Sarcasm Will Only Get You So Far

Recently, WBUR posted an article about a parody Twitter account that satirizes one of the biggest electronic health record (EHR) software vendors: Epic. When the reporter reached out to Epic…

\\ continue reading  

Our Headquarters

Avaap USA, LLC
510 Thornall Street, Suite 250, Edison, NJ 08837

Phone: 732.710.3425
Fax: 732.243.9550

Avaap Midwest 
6 West Fifth Street, 8th Floor, St Paul, MN 55102

Avaap Chicago 
70 W Madison Street, Suite 2610, Chicago, IL 60602

Global Center of Excellence Chennai
Chennai ONE, IT SEZ, Upper Stilt, Pallavarm-Thoraipakkam, 200 ft Road, Thoraipakkam, Chennai 600096. India

Global Center of Excellence Pune
Work Lab 2.0 5512, Ganeshkhind, Aundh, Pune 411007. India

Avaap UK
Stanmore House 64-68 Blackburn Street Radcliffe, Manchester M26 2JS. England

Avaap Spain
Antonio Machado 78, Australia Building 1-A3, Viladecans, Barcelona 08840 Spain

Avaap Amsterdam
Keizersgracht 62-64 Amsterdam, Netherlands 1015CS

Technical assistance for Avaap Managed Services and Product customers:

Contact Us

Thank you for getting in touch. Let us know how we can help, and we'll get back to you ASAP!