The Customer Experience: Avaap Test Automation

By: Avaap
Date: September 30, 2014

More than 500 attendees at Inforum 2014 pinned an “I Love Testing” button on their lanyard or shirt collar, but the real love was shared by two Avaap customers, CAMH and ProMedica Health, who presented their experience with Avaap Test Automation to a standing room only crowd on the show floor. Joined by Avaap’s Product and Delivery Manager Massimo Emilione and Vice President Brett Weiss, the quorum demonstrated the value of automated testing and how it streamlines and accelerates system testing during two dynamic sessions.I heart testing

“Stop Manual Testing” was the theme of both presentations and covered a how-to guide for building the business case for automated regression testing, features and benefits, and a software demonstration. Both customers spoke about the challenges of system testing in their organization and how automating it paid dividends.

“We lacked business process documentation, which exacerbates the challenge of software testing,” explained Rino LaGrassa, senior manager of Information Technology, Corporate Applications and Web Portals at CAMH. “Avaap Test Automation was implemented in conjunction with a recent upgrade project and we realized the immediate benefits of rigor, standardization, and efficiencies.”

ProMedica faced similar documentation challenges in addition to limited resources and an accelerated time frame for its upgrade project. Scott Gibson, director of HRIS and Recruiting shared how automating the process helped support an on-schedule upgrade and the need to shift the mindset internally.

“There was some pushback internally from people stating that they didn’t have time to implement an automated solution,” he said. “But I challenged them by saying I didn’t have time not to implement Avaap Test Automation. It has enabled us to create a cohesive, standardized structure with well-documented procedures and a testing manual to meet current and long-term needs.”

Adds Emilione, “We appreciate our customers joining us at Inforum and sharing with the Infor community how Avaap Test Automation has improved their testing process. Understanding the customer experience and getting feedback helps influence product enhancements and ensures we deliver solutions that are tailored to meet the organization’s testing needs.

Having our customers join us at these types of events is also a testament to the relationship-driven approach we have with every customer engagement. We are committed to delivering high-value solutions and quality service with every encounter.”

Interested in learning more about Avaap Test Automation and joining the “I Love Testing” crowd? Contact your regional Avaap representative.

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