Mark Weber is Infor’s senior vice president of Healthcare Development. He is responsible for Infor’s healthcare solutions and ensuring that cross-industry applications meet the needs of healthcare customers.
Why does Infor lead in healthcare and how does the software address nearly every hospital organization’s mission of delivering better patient care?
Infor dominates the healthcare market due to several factors, starting with our industry-focused solution strategy and hiring individuals with healthcare experience. I joined Infor following a role at Cleveland Clinic and have physicians, nurses and other healthcare professionals on my team. Infor has the deep expertise to design solutions that meet the differentiated needs of healthcare.
Infor’s end-to-end solutions offer the economies of scale, efficiency and exponential increase in value and analytics that customers can only achieve via a single vendor solution. Infor also offers a full suite of cloud solutions delivered in partnership with Amazon Web Services (AWS) for financial, supply chain and human resource management specific to the healthcare industry and business processes. It’s a dramatically different approach than other horizontal ERP solution providers and helps executives implement changes associated with healthcare reform, adapt to value-based reimbursement, and find new ways to lower costs while delivering the highest outcomes and quality levels.
How can hospital organizations manage operations more efficiently in order to protect margins while continuing to deliver quality care?
It is more efficient for healthcare organizations to have one vendor solution for its operational systems. Running those solutions in the cloud is also more efficient than managing and maintaining on premise applications.
One challenge hospital organizations face is better understanding their costs and aligning supply chain and workforce costs to the expenses and demand that’s defined by the electronic health record (EHR). Infor Cloverleaf bridges the divide between expenses and revenue capture, giving healthcare organizations the ability to understand their costs, identify opportunities for improvement, and manage operations more efficiently for better financial results while maintaining quality of care.
Interoperability and the need for shared national standards in health IT systems are hot topics this year. What are the costs and barriers to achieving the kind of data sharing desired by the Office of the National Coordinator for Health Information Technology (ONC)?
Interoperability is a huge concern, particularly as there are so many different systems that don’t natively talk to each other. From EHRs to the Internet of Things (IoT) and personal devices, the amount and types of systems with which healthcare organizations has to try to align data is enormous. There’s also no consistency in standards.
FHIR is a burgeoning standard for electronic healthcare information exchange, but it’ll take time to get there and it won’t solve everything all at once. With the shift toward value-based care, reimbursement levels are based on the implementation of quality and safety measures, provision of recommended best practices, and avoidance of wasteful care. Healthcare organizations need to invest in systems such as the Infor Lawson Clinical Bridge that make this information available, giving executives visibility across clinical, financial and operations systems to understand costs and service delivery differentials to drive more informed decisions.
What are your predictions for 2017?
We’ll see greater impact of MACRA (the Medicare Access and CHIP Reauthorization Act of 2015) and changes to how Medicare pays clinicians, including financial incentives for providing high value care. This will accelerate the need to understand costs and generate operational efficiencies.
The Internet of Things and Internet of Everything is accelerating, especially in healthcare, resulting in a proliferation of devices and greater interoperability beyond the walls of the hospital. As more healthcare systems merge or affiliate with other organizations, it will trigger discussions on how to share data and drive operational efficiencies across a system of affiliates.
Relationship management will also move up on the healthcare priority list. Organizations will incorporate more sophisticated communications to better manage patient, member and community relationships and improve the patient experience.
We’ll also continue to see healthcare organizations move critical systems to the cloud. Whether it’s supply chain or workforce management, organizations will have greater access to sophisticated analytics, helping them better understand the cost of care and improve efficiency and quality.
Lastly, there’s big ROI opportunities for improved enterprise asset management (EAM) in healthcare. With greater merger and acquisition activity, healthcare organizations will need a simplified solution for tracking property, managing physical inventory and meeting external reporting requirements.
Infor serves the healthcare provider industry, including hospitals and hospital systems, ambulatory services, and non-acute care organizations. To learn more about Infor healthcare solutions or get started on your next project, fill out the form below and get in touch.