The Kelsey-Seybold Clinic is Houston’s largest and most renowned private multi-specialty physician group with 22 locations surrounding the Houston area. In the healthcare system’s IT department, resource and skill availability is an ongoing concern to ensure systems run optimally and employees have access to the latest features and functionality.
As every CIO knows, patch maintenance is critical for optimal performance and keeping systems current, but it’s also labor-intensive. When a lead technical resource left, Kelsey-Seybold’s ERP team was short staffed. Needing quick access to a technical resource with experience in Infor Lawson to troubleshoot issues, modify software, apply patches and support other IT initiatives, Avaap OnDemand Support was brought in to assist.
Avaap’s subscription-based OnDemand service enables organizations to access critical technical resources and ramp up quickly to reach business goals. Avaap’s experienced team of Infor Lawson consultants has helped Kelsey-Seybold with patch application, software modifications and other services to keep their Infor Lawson system up-to-date. With on-demand support from Avaap, Kelsey-Seybold can focus internal resources on strategic initiatives and have confidence they’ll have the right resources and skills to support IT initiatives.
*Scalable resources to meet workload requirements
*On-demand access to Infor Lawson expertise
*Greater efficiency and reliability for patch maintenance
*Frees internal resources from labor-intensive patch maintenance activities
*Faster responsiveness to business requirements
*Easy to implement, easy to use turnkey solutions
“Infor Lawson is complex software, and implementing it successfully requires a variety of skills and resources, which most organizations don’t have in-house,” said Adam Goldstein, vice president of Products and Services at Avaap. “Leveraging Avaap On-Demand, organizations gain access to a wealth of Infor knowledge and technical expertise, helping to successfully navigate challenging implementation projects. We are thrilled to work in partnership with Kelsey-Seybold to achieve a successful outcome and support any ongoing maintenance needs.”
Access to additional resources on an as-needed basis helps Kelsey-Seybold control costs and gain access to skills required to meet changing business needs. It also delivers consistency and efficiency in managing the infrastructure, ensuring Kelsey-Seybold employees have access to high-performing systems and the features and functionalities needed to support their mission of delivering quality care.