In our series so far, we have talked about the checklist for decision-making when moving to the cloud and how to make a smooth transition. Now it is time to talk strategy on managing your Infor cloud solution.
Infor Cloud is a great choice for outsourcing the technical attributes of your systems, but someone has to manage the business attributes and speak Infor’s language to expedite technical issue resolution. Leveraging the expertise of a managed services partner fluent in the languages of Infor can free IT resources to focus on the core business and ensure optimum performance from Infor technology investments.
Having a managed service partner for cloud application management allows for one contact for support, answers, and enhancement. A managed services partnership can deliver lower operation costs and fewer resources compared to in-house support. Engaging a cloud managed services partner frees up time for technical support to focus on more strategic projects and not cloud management, which may be outside their area of expertise.
A partner for cloud managed services gives you the comfort of knowing exactly what level of service you are entitled to through solid service level agreements. With Infor-certified consultants on your team, your cloud applications will be monitored for strict key performance indicators. These services will ensure applications are running at optimum system performance levels.
Improve System Reliability
CloudSelect Services is a new managed services support offering from Avaap, helping customers get the most value out of the Infor cloud hosting experience, including weekly service reporting and proactive system health checks. Avaap CloudSelect Services can help your organization take advantage of the latest software features and functionality without needing specific skill sets for web services, XML, Java, etc. As your liaison to the Infor Cloud, Avaap CloudSelect Services alleviates IT headaches, letting staff focus on business objectives while having the peace of mind that systems are managed by a team of Infor software experts.