Workday AMS

Support for Workday

Workday AMS

We’ve got you covered

Avaap is a Workday Application Management Services (AMS) Partner – providing the cloud-based support that allows clients to focus on business transformation, growth, customer satisfaction, and get maximum value out of their Workday investment. Avaap’s AMS team helps you increase value in your Workday investment and optimizes/scales your implemented solution to meet your business needs.

We help bridge the divide between business and technology.


Core Offerings

Diagnostics & Optimization

Our tenant diagnostic services help our customers with a thorough review and assessment of their current state Workday production tenant. Our Workday certified experienced architects focus their review on optimization and recommendations for achieving industry standards. The service includes:

  • Customer Subject Matter Expert Interviews
  • Pain Point Deep Dives and Considerations
  • Tenant Health Check and Review
  • New Functionality Evaluations and Demonstrations
  • Diagnostic Summary and Recommendations
  • Optimization Deployment and Testing

Update & Release Management

Our update and release management services help our customers with a preparatory process for absorbing Workday’s twice yearly major update and release. Our Workday Certified Experienced Architects work with your team to dissect the release notes and help you understand the impacts of the release to your current configuration. The service includes:

  • Impact Analysis on Release Features
  • Release Project Plan and Testing Guidance
  • New Functionality Demonstrations
  • Release Feature Uptake Recommendation Summary
  • New Feature Configuration Assistance/Guidance

Life Line Hours

Our Life Line hours service is our most flexible option, tailored to help augment your team through the peaks and valleys of day to day production support. The service has an aligned Workday certified account manager with certified resources allocated on as needed basis, providing customers the flexibility they need when they need it most. The service includes:

  • Configuration Changes For All Production Functionality
  • Report/Integration Updates and Development
  • Break/Fix and Research/Recommendations
  • Optional Staff Augmentation
  • Tenant and Case Management Tools

Enhancement Projects

Our enhancement projects are designed to help you with the deployment of any post-production phase including: M&A activity, new functionality, or integration/reporting deployment with a defined scope of work that requires increased PMO support. The service includes:

  • Project Planning Using Workday’s Deployment Methodology
  • Deploying New Functional Domains to an Existing Tenant
  • Integration, Dashboard, and Report Development
  • Extending Functionality Using Workday’s Various Capabilities
  • Data Conversion and Mass Data Loads
  • Existing Organization Restructuring or New Organization Configuration

Managed Services

Our fully Managed Services are our turnkey solution for those customers looking to outsource their Workday IT team. The service provides an aligned Workday certified account manager along with aligned certified resources depending on the necessary functionality and technology. These resources help our customers with proactive oversight and quick responses to the challenging demands of the business. The service includes:

  • Governance and Strategic Planning
  • Tenant and Case Management Tools
  • Configuration Changes for all Production Functionality
  • Report/Integration Updates and Development
  • Break/Fix
  • Update and Release Management
  • Optimization Pool for Enhancement Projects and Diagnostics


  • Strategic Planning
  • Governance
  • Change Management
  • Case Management
  • Tenant Management


  • Business Process (BP)
  • Impact Analysis
  • Mass Data Loading
  • Update Release Support
  • Research and Demos


  • Technology Break/Fix
  • Integration Optimization
  • Report Generation
  • Dashboard Deployment
  • Security Adjustments


  • New Functionality
  • Integration Development
  • Mergers and Acquisitions
  • Tenant Diagnostics
  • Production Deployment


Our Headquarters

Avaap USA, LLC
510 Thornall Street, Suite 250, Edison, NJ 08837

Phone: 732.710.3425
Fax: 732.243.9550

Avaap Columbus
1400 Goodale Blvd, Suite 100, Columbus, OH 43212

Avaap Chicago 
625 W Adams St., Chicago, IL 60661

Global Center of Excellence Chennai
Chennai ONE, IT SEZ, Upper Stilt, Pallavarm-Thoraipakkam, 200 ft Road, Thoraipakkam, Chennai 600096. India

Global Center of Excellence Pune
Work Lab 2.0 5512, Ganeshkhind, Aundh, Pune 411007. India

Avaap UK
Unit 6 Heritage Way, Cannock, Staffordshire, WS11 7LT, UK

Avaap Spain
MAUI Coworking, Carrer Perello 74 Bajo, Barcelona 08005 Spain

Avaap Amsterdam
Keizersgracht 62-64 Amsterdam, Netherlands 1015CS

Technical assistance for Avaap Managed Services and Product customers: