EHR (Electronic Health Records)

Innovative Solutions and Long-Lasting Service

Avaap’s EHR services (previously Falcon Consulting) focuses on driving value in the improvement of clinical quality, financial sustainability, technology adoption and customer engagement. We have successfully worked with the nation’s largest and most complex healthcare delivery systems, implementing customized, value-based, and outcome driven approaches and methodologies to help achieve the goals of improved quality, safety and efficacy of patient care.

Our healthcare customers get innovative yet practical solutions to tackle their most complex issues and realize the largest possible ROI in an enterprise EHR investment. From clinical quality improvement and technology solution implementation to financial improvement and turn-around, we partner with clients every step of the way.

EHR Specialization

Healthcare organizations implementing EHRs work with Avaap to get the maximum value out of their technology investment.  Avaap’s consultants have deep healthcare experience and subject matter expertise, with a proven track record of on-schedule – and on-budget – EHR implementations.

Through workflow automation, integrated smart tools, and systems integration, healthcare organizations partnering with Avaap can create more efficient processes, achieve scalability, and ultimately deliver a better user experience to physicians and healthcare practitioners.

Integrating EHR and ERP

Avaap is the only systems integrator offering a single source for clinical, financial, and business applications for the healthcare industry. Avaap is 100 percent dedicated to Infor, bringing together a project team of experienced EHR and ERP consultants. Healthcare organizations working with Avaap benefit from true collaboration, integrating workflows that streamline clinical and business processes, and enhancing both revenue cycle management and performance improvement through operational excellence.

EHR Solution Overview

Avaap works to accelerate the adoption of health information technology and increase satisfaction with the system. Our consultants have expertise in helping healthcare organizations prepare for transformation and harness the power of EHR systems to improve the quality, safety, efficiency, access and cost-effectiveness of patient care.

Implementation Services and Application Support

Avaap meets business needs throughout the lifecycle of healthcare IT projects by providing the right resources and services at the right time. These services include:

  • System selection
  • Implementation planning and support
  • Project management
  • Staff augmentation
  • Training and end-user support

Solution Enhancement and Application Optimization

Avaap works with organizations currently live on a specific technology to rapidly assess and deploy meaningful enhancements to your EHR. We are fully equipped with subject matter experts in the planning and execution of the following project areas:

  • Workqueue optimization
  • Functionality enablement
  • Custom application developments to make your system work for you
  • Automation of Masterfile maintenance
  • Upgrade assessment

Financial Transformation and Revenue Cycle Improvement

Leveraging industry-leading best practices, our comprehensive Business Transformation Solutions practice offers complete assessment and implementation services within all areas of an organization’s revenue cycle, including but not limited to:

  • Patient access:
    • Centralization of services and shared service model design
    • Pre-service financial clearance optimization
  • Coding and HIM
    • Coding assessment and optimization
    • Compliance review
  • Revenue integrity and organization governance
    • Pre go-live baseline creation and validation
    • CDM consolidation and maintenance support and optimization
  • Patient Financial Services
    • DNFB Risk Mitigation and A/R Acceleration
    • Denial program design and management

Provider Documentation and Quality Improvement

Our team of clinical content and technical workflow experts have developed industry-leading solutions to address the challenge of poorly designed EHR note templates and the transition to pay for performance. By working with Avaap, organizations realize improved clinical quality, increased provider adoption of technology, superior revenue capture, and boosted compliance with financial functions via:

  • Note template efficiency and standardization
  • Integration of notes with data such as nursing documentation, labs, and history
  • Hospital-acquired condition and readmission scores
  • Secondary diagnosis and HCC coding

Performance Improvement

Avaap’s team of experts provides operating model and workflow assessments that lead to targeted recommendations to improve efficiency.  For example, we have recently provided advisory services regarding:

  • Executive level reorganization
  • Inpatient clinical and patient transfer workflows
  • Revenue cycle operating model consolidation

Affiliate Solution Strategy and Implementation

To support the development of an integrated delivery system without transactional M&A, Avaap has designed innovative solutions around strategy development and rapid implementation. Specifically, we assist large healthcare delivery systems better connect with community health partners by:

  • Technical solution development and deployment strategy
  • Community health partner prioritization
  • Contracting and affiliation agreement execution
  • Customer experience improvement
  • Data normalization and analytics

Customer Engagement Strategy

Avaap provides unparalleled strategy services around customer engagement that are based on market analysis and available technologies. It is our goal to assist our clients in engaging customers as much as possible by designing programs around:

  • Patient portal activation and optimization
  • Mobile technology enablement including E-visit and tele-medicine enablement
  • Innovative payment collection methodologies
  • Patient education modules

Reporting and Analytics

Our reporting and analytics solutions focus on optimizing complex reporting environments that provide accurate and real-time insights for client organization’s clinical and financial stakeholders. We then leverage these optimized environments to develop a holistic analytics strategy, which provides actionable insights that drive meaningful change within organizations.




Our Headquarters

Avaap USA, LLC
510 Thornall Street, Suite 250, Edison, NJ 08837

Phone: 732.710.3425
Fax: 732.243.9550

Avaap Midwest 
6 West Fifth Street, 8th Floor, St Paul, MN 55102

Avaap EHR 
70 Madison Street, Suite 2610, Chicago, IL 60602

Global Center of Excellence 
Chennai ONE, IT SEZ, Upper Stilt, Pallavarm-Thoraipakkam, 200 ft Road, Thoraipakkam, Chennai 600096. INDIA

Avaap Europe
Stanmore House 64-68 Blackburn Street Radcliffe, Manchester M26 2JS. England

Technical assistance for Avaap Managed Services and Product customers: