Managed Services

Save money, reduce risk and improve system reliability

Avaap Managed Services sustains the power and value of your Infor software investment by reducing costs and enabling maintenance and support activities to be delivered remotely.

Our Solutions

Avaap Managed Services

Avaap Managed Services is our premium service providing maintenance and support services for your Infor solution at a flat monthly cost. If you are looking to optimize your on-premise or third-party hosted Infor delivery and enable your internal staff to focus on strategic value-add areas for your organization then Avaap Managed Services is the solution for you.

ms-box-1 ms-box-2 ms-box-3

Avaap CloudSelect Services

Have you already or are you considering migrating to the Infor Cloud? Did you know that managed services can help you in the Infor Cloud? Avaap CloudSelect Services is a managed services solution that enhances your Infor Cloud experience by bringing Infor software and Infor Cloud expertise together to help drive down resolution time and offload customer responsibilities that remain after your migration.

cs-box-1 cs-box-2 cs-box-3

Avaap OnDemand Services

If you have an internal Infor support or application team and need additional resources to handle peak loads, mitigate risk associated with staff turnover, accommodate vacation schedules, or you just need a bit of additional Infor expertise than you currently have available, Avaap’s OnDemand Services may be right for you. Avaap’s OnDemand Managed Services model offers a flexible scope of monthly on-demand hours to perform maintenance, support, and development efforts for your Infor solution. Additional services may also include year-end support and services.

od-box-1 od-box-2 od-box-3

Why Managed Services?

  • Reduce your total cost of operations by eliminating ongoing training and certification costs.

Infor products, and the skill sets required to maintain and support the systems and software, continue to evolve. A managed services partner brings the application expertise required to successfully support your Infor solution.

  • Increase productivity with strategic value-add initiatives by allowing your IT resources to focus in the areas that bring the most return.

Budgets for IT staffing continue to reduce under pressure. Allowing a managed services partner to focus on your Infor systems will free up your internal resources to work in the areas that are most important to your organization.

  • Shift internal costs to a known and consistent monthly operational expenditure.

Whether you utilize a premium managed services model with flat monthly cost for unlimited hours or tickets such as Avaap Managed Services or CloudSelect Services; or you utilize an hour-based model such as Avaap OnDemand Services, you are aware of and can control your monthly costs.

  • Improve employee work/life balance and reduce workplace stresses.

Whether you are looking at maintenance activities or break/fix solutions, much of the work in supporting your Infor systems will need to take place outside of business hours. Engaging a managed services partner allows your employees to work regular business hours and your organization to rest assured knowing that your managed services partner has your Infor system covered.

Why Avaap Managed Services

  • Avaap Managed Services provides expertise around Infor software administration and support.

Avaap is 100 percent dedicated to Infor in the ERP space. Our managed services employees average greater than 12 years working with Infor in an administration and support capacity. We leverage our partnership with Infor to help drive quicker time to incident and problem discovery and resolutions.

  • Avaap Managed Services offers a mature ITIL-based service delivery model focused on Problem Management.

By focusing our support model on root cause resolution in addition to incident resolution, Avaap Managed Services helps reduce the total number of incidents and drive greater user satisfaction around your Infor solution.

  • Avaap Managed Services is focused on enabling our customers to be more successful

Whether your organization’s objective is driving greater system availability, improving performance, reducing incoming incidents, increasing user satisfaction, or gaining a better understanding of managing your Infor solution; Avaap Managed Services is aligned in that goal. Avaap provides transparent communication with regards to incident and problem management and delivers documentation for installation and update activities to ensure that you are aware of the work being completed.

  • Access Avaap Managed Services as it is most convenient for your organization.

Avaap Managed Services offers a web-based ticketing system as well as phone and email access to our Service Desk to submit incidents and requests. You can rest assured knowing your request will be received in a timely fashion even if you are without access to a computer.

  • An Avaap Managed Services contract allows you to defer or split the costs of an upcoming project.

By spreading your upcoming project costs over the term of your managed services contract, you can reduce your need for upfront capital and have known monthly payments to best accommodate your organization’s financial needs.

Learn more about Avaap Managed Services

Get in touch and learn how our help desk can maintain your software investment while freeing internal resources to focus on strategic activities.

 Contact us!

Resources  

Our Headquarters

Avaap USA, LLC
510 Thornall Street, Suite 250, Edison, NJ 08837

Phone: 732.710.3425
Fax: 732.243.9550
Email: info@avaap.com

Avaap Midwest 
6 West Fifth Street, 8th Floor, St Paul, MN 55102

Avaap EHR 
70 Madison Street, Suite 2610, Chicago, IL 60602

Global Center of Excellence 
Chennai ONE, IT SEZ, Upper Stilt, Pallavarm-Thoraipakkam, 200 ft Road, Thoraipakkam, Chennai 600096. INDIA

Avaap Europe
Stanmore House 64-68 Blackburn Street Radcliffe, Manchester M26 2JS. England

Avaap Spain
Travessera de Gracia, 73-79 Barcelona, Spain 08006

Technical assistance for Avaap Managed Services and Product customers: support@avaap.com