Takeaways from Inforum 2020: The Digital Experience

Amy Ferro
By: Amy Ferro
Date: September 23, 2020

Takeaways from Inforum 2020There is nothing like the hubbub of an in-person event. Cinnamon wafting through the air from sticky buns, the wheels of coffee carts clanking through the halls, friends you haven’t seen since the last big gathering. Inforum is an event we all look forward to in anticipation 11 months out of the year. While we couldn’t all be in person this year for Inforum 2020, there was still plenty of action and lessons to learn from the digital experience.

2020 is the Year of Flexibility.

Flexibility has been tested for most organizations in many ways. Starting in March, companies needed to adapt to more workers working remotely, heightened safety and health protocols, and maintaining productivity in uncertain times. Gaps in technology and infrastructure may have teams looking to move to the cloud earlier than expected, highlighting the importance of embracing change management early to improve project success and increase user adoption.

Everyone Loves a Good Keynote.

There was a lot of excitement around hearing directly from Koch Industries Chairman and CEO Charles Koch and the future of Infor. As Charles Koch said, “The future is unknown and unknowable.” He reiterated the importance of being flexible and how Infor is building capabilities into software that will help organizations be able to overcome the unknowns of the future and make better decisions quicker.

The Future is Multi-Tenant.

Multi-tenant ERP allows for flexibility, faster implementations, and quicker ROI. Overly customized solutions tend to require more support over the lifetime of the solution, can complicate testing or upgrades and require more resources to maintain . Buzz during our Zoom room hangout was appreciation for industry-specific ERP and how the functionality and capabilities CIOs are looking for is available without requiring deep customizations.

The announcement of Infor’s Multi-Tenant Cloud Bill of Rights provides organizations with a clear view of Infor’s commitment to flexibility, transparency, reliability, and providing customers with peace of mind.

Infor Users Love a Success Story.

People want the real scoop from their peers and ability to hear it firsthand. We asked nearly 100 individuals who attended sessions on Infor topics what motivates them to make new software investments. Unanimously they said it was hearing best practices and lessons learned of moving to the cloud from customers who have been there before and achieved a successful implementation. Avaap was joined by CIOs and executive leaders from St. Luke’s (implementation of GHR Payroll), CGR Products (on implementing Birst with Infor M3), and Acme Smoked Fish (on their experience moving to Infor CloudSuite Food and Beverage). We were amazed by the number of people who joined us. The sessions had no shortage of interest and plenty of questions for leaders with first-hand experience implementing Infor technology.

People are Ready for Vegas.

​We all miss the energy of 7,000+ Infor users gathered together! In addition to exploring the technology road maps and capabilities, plenty of Inforum conversation revolved around what we will be doing if we are in Las Vegas in 2021. Answers ranged from seeing a show, exploring the Vegas Strip, and putting in some time at the tables. One thing is for sure, if it’s safe to be together, Inforum 2021 will not be an event to skip.

Missed the opportunity to get your questions answered about Infor CloudSuite, Birst, Payroll and Global Human Resources (GHR), or change management? Let’s continue the conversation.


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